Cognitive Work Analysis is the first phase for designing a resilient cognitive solution. This phase uses a guided knowledge elicitation (KE) technique to enable an understanding of the domain's fundamental characteristics, operator's knowledge, reasoning strategies, and decision requirements. The analysis phase uses theories of expert decision making to convert the raw KE into the various decision and information artifacts which form the basis for the design and testing of the system.
With the ACSE-A artifacts as input, the Representational Design phase specifies how to display the right information in the right context to allow the operator to focus their effort on decision-making rather than data gathering and interpretation. Designs are organized into an overall information system to mirror an expert's understanding of the specific field of work. The information is presented to the user to ensure the most important elements of the information are the most perceptually compelling. To ensure that the user's attention is naturally drawn to the most important information, principles of visual perception are used to design the salience of the representations.